Description

You will own the client relationship for a portfolio of accounts, serving as a trusted advisor and primary point of contact. Your focus will be on proactive engagement, driving retention and satisfaction through data-driven strategies, quarterly reviews, and cross-functional collaboration to ensure a seamless experience with Rightway's services.

Requirements

• Bachelor's degree required
• 3-5 years direct client-facing experience with a track record of growing client value
• Background in healthcare technology, digital health, or employer/health benefit industries
• Comfortable with ambiguity and fast-paced, high-growth environments
• Strong analytical, communication, and project management skills

Responsibilities

• Build and maintain strong client relationships as a trusted advisor
• Proactively engage clients to understand goals and deliver tailored solutions
• Monitor client health, generate insights, and present quarterly business reviews
• Manage renewals and identify upsell/cross-sell opportunities
• Collaborate cross-functionally and resolve client escalations