🛠 Tech Stack

💼 About This Role

You'll deliver outstanding support for enterprise legal clients using Legora's AI-native workspace, collaborating with Product, Engineering, and Go to Market teams. Your core impact will be solving complex issues, identifying patterns, and shaping a support function that scales globally. This role stands out as an early opportunity to build the foundation for one of Europe's most ambitious AI companies.

🎯 What You'll Do

• Own customer issues end-to-end for enterprise clients.
• Communicate technical concepts clearly to demanding legal users.
• Drive improvements by identifying recurring issues and collaborating with teams.
• Build help documentation, FAQs, and best practices.

📋 Requirements

• Proven track record in high-stakes B2B support roles.
• Experience with support tools like Intercom or Zendesk.
• Comfortable learning and explaining complex software quickly.

✨ Nice to Have

• Background in SaaS environments.
• Background in AI or legal tech.
• Experience with legal workflows.

🎁 Benefits & Perks

• 🚀 High-growth environment with rapid career growth.
• 🧠 Work with industry experts in legal AI.
• 💻 Shape the support function from the ground up.
• 🤝 Equal opportunity employer with inclusive culture.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min