🛠 Tech Stack

💼 About This Role

You'll join Kong's Customer Experience team, enabling customers to leverage APIs and microservices with Kong Konnect platform. You'll manage a portfolio of customers, identifying growth opportunities and ensuring they realize value from their investment. This contract role offers a chance to pioneer automated customer engagement at a leading API connectivity company.

🎯 What You'll Do

• Coach customers throughout their lifecycle with CX team.
• Define adoption plans and post-sales engagement best practices.
• Collaborate with Sales and Product to maximize solution value.
• Innovate tooling and processes for efficiency gains.

📋 Requirements

• Builder's mentality to solve complex customer problems.
• Strong organizational skills to drive customer outcomes.
• Good understanding of complex technology environments.
• Fluency in Portuguese and English (Spanish preferred).

✨ Nice to Have

• Prior experience in SaaS, Open Source, or Infrastructure software.
• Solid understanding of Cloud Native technologies (Kubernetes, Microservices).
• Foundational understanding of APIM.

🎁 Benefits & Perks

• 🚀 Innovative projects on cutting-edge technology.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min