🛠 Tech Stack

💼 About This Role

You'll be the voice of Accurx to healthcare professionals, helping millions of patients. You'll solve problems creatively and champion clinical excellence in a fast-paced environment. This is a frontline role where you'll shape the product with user feedback and master our platform using AI tools.

🎯 What You'll Do

• Handle high-volume queries via Intercom with empathy.
• Troubleshoot and resolve user issues creatively.
• Become an expert in the Accurx platform.
• Synthesize user feedback for product teams.

📋 Requirements

• Written communication skills to explain complex fixes clearly.
• Relentless curiosity and problem-solving mindset.
• Ability to stay composed under high volume.
• Interest in AI tools for support workflows.

✨ Nice to Have

• Experience with Intercom or similar support tools.
• Background in healthcare or NHS systems.
• Prior fast-paced service environment experience (retail, hospitality).

🎁 Benefits & Perks

• 💰 £28,000 - £32,000 salary plus £14,500 share options
• 🏖️ Flexible working (3 days/week in office)
• 🍽️ Free healthy breakfasts, lunches, and snacks from in-house chef
• 👶 Enhanced parental leave policy
• 🎁 £400 annual budget for perks via Happl

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Phone call with User Support Manager or Talent team· 30 min
2. 2Skills test· 30 min
3. 3Onsite interview day at HQ (product demo and interview with Head of Support)· Half day

🚩 Heads Up

• Rota includes evenings and weekends (though time off in lieu provided)
• Emphasizes 'high volume' multiple times, potential burnout risk