Tech Stack

Description

You will be the primary on-site technology representative for the New York office, providing high-touch end-user support, identifying and resolving issues, and contributing to continuous improvement initiatives. This role is central to shaping the firm's user experience and operational effectiveness.

Requirements

• Minimum 3 years professional IT support experience, preferably in financial services
• Ability to independently manage multiple priorities
• Strong technical troubleshooting capability
• Clear and confident communication skills
• Experience with Microsoft 365, Windows 11, Zoom, Citrix, VPN, Jira Service Management

Responsibilities

• Serve as primary on-site technology representative for New York office
• Diagnose, resolve, or escalate issues with urgency and ownership
• Deliver high-touch professional support in person, in writing, and remotely
• Identify patterns and recommend sustainable solutions for recurring issues
• Develop and maintain structured knowledge base content