💼 About This Role

You'll serve as a trusted advisor, guiding enterprise customers through onboarding, adoption, and expansion of Tavily's AI-powered search platform. You'll act as a strategic partner, helping customers integrate LLMs and autonomous agents into their workflows. This role blends relationship building with product expertise to drive customer outcomes and influence Tavily's product roadmap.

🎯 What You'll Do

• Guide customers through onboarding, implementation, and long-term adoption
• Lead onboarding engagements ensuring smooth integration and value realization
• Develop scalable onboarding materials and best-practice guides
• Monitor customer health and identify churn risk and expansion opportunities

📋 Requirements

• 5+ years in technical customer-facing roles in B2B SaaS
• Proven experience working with developer tools or AI/LLM platforms
• Strong commercial instincts with experience managing renewal cycles
• Proficiency in CRM tools like HubSpot or Salesforce

✨ Nice to Have

• Familiarity with AI/LLM orchestration like LangChain
• Experience as a Customer Success Architect or Implementation Consultant

🎁 Benefits & Perks

• 🍱 Daily team lunches and fully stocked snacks
• 🏥 Full medical, dental, and vision insurance
• 📚 Deep-work culture valuing curiosity and continuous learning