🛠 Tech Stack

💼 About This Role

You'll provide technical product support to customers across the EMEA region, becoming an expert on our venue management platform. You'll troubleshoot questions and ensure timely, quality responses as part of a global hybrid team.

🎯 What You'll Do

• Answer incoming calls, tickets, and emails from customers
• Consult with customers on product information and platform builds
• Troubleshoot technical hardware issues with POS and payment terminals
• Document, submit, and track platform bugs using JIRA

📋 Requirements

• 1-2 years experience in a SaaS or POS payments role
• Fluent French (C1) and English (C1) speaker
• Experience with ticketing systems like Salesforce Service Cloud

✨ Nice to Have

• Formal IT qualifications or bachelor's degree in related field
• Troubleshooting experience with payment systems and APIs

🎁 Benefits & Perks

• 🏖️ 4 ROLLER Recharge days per year if company goals met
• 📚 Individual learning development budget
• 💪 Team Member Assistance Program for health and wellbeing
• 🎉 Regular events and social activities
• 📈 Genuine career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Initial call with Talent Acquisition Manager· 30 min
2. 2Interview with Hiring Manager· 60 min
3. 3Technical Support Assessment· 60 min
4. 4Loop Interviews with wider team· 60 min
5. 5Offer and background check· varies