🛠 Tech Stack

💼 About This Role

You'll lead a dedicated team supporting beneficiary, client, physician, and pharmacy needs. Your impact will ensure service-level metrics and quality monitoring meet CMS standards. You'll use Abarca's proprietary Rx Platform to resolve caller needs efficiently.

🎯 What You'll Do

• Prepare monthly team schedules based on call volumes and peak hours
• Monitor team timeliness, attendance, and payroll accuracy
• Monitor calls and back-office duties for quality and compliance
• Coordinate training and development for team and individuals

📋 Requirements

• Associate's Degree as Pharmacy Technician or equivalent experience
• 6+ years in pharmacy or healthcare call center
• Experience as a Supervisor or leading teams
• Bilingual fluency in Spanish and English

✨ Nice to Have

• Current Certified Pharmacy Technician License
• Experience in insurance or pharmacy benefit management
• Experience with Medicare Part D

🎁 Benefits & Perks

• 🏖️ Flexible Hybrid Work Model
• 🏥 Healthcare benefits
• 💰 Competitive compensation
• 📈 Growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min