🛠 Tech Stack

💼 About This Role

You'll provide level 1 and 2 technical support to users, handling hardware, software, and network issues. You will diagnose and resolve incidents both on-site and remotely while maintaining IT equipment. This role offers hands-on training in IT best practices within a dynamic team.

🎯 What You'll Do

• Provide level 1 and 2 technical support to users
• Diagnose and resolve hardware, software, and network incidents
• Install, configure, and maintain IT equipment
• Manage support requests via ticketing tool

📋 Requirements

• Windows and/or macOS knowledge
• Networking basics
• Microsoft 365 or Google Workspace proficiency
• English proficiency

✨ Nice to Have

• Cybersecurity awareness
• Previous IT support experience (internship or project)

🎁 Benefits & Perks

• 📚 Hands-on training and mentoring
• 🏢 Hybrid work environment
• 🤝 Dynamic team culture
• 🎓 Alternance contract (work-study)

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 15 min
2. 2Technical Interview· 30 min
3. 3Offer· 7 days