Tech Stack

Description

You'll act as the technical liaison between Engineering, Technical Product Specialists, and Customer Success teams. You'll lead **technical deep dives** into production issues and build **internal tools** to improve operations. This role offers a path to grow into a **Software Engineering** position.

Requirements

• 1-2 years experience in a **technical customer support** role
• Strong **problem-solving** skills for large and complex systems
• Strong **communication and collaboration** skills
• Ability to work independently and manage **multiple priorities**

Responsibilities

• Lead technical deep dives into sophisticated production issues
• Be a problem-solving Engineering resource for Customer Success
• Contribute to technical documentation for internal and external use
• Build and support internal tools for day-to-day operations
• Lead and coordinate cross-functional incident response efforts