Tech Stack

Description

You will be the first line of defense in solving customer problems for Smartly.io's product on emerging platforms like TikTok, Pinterest, Snapchat, and YouTube. You'll serve as a crucial link between customers and the product development team, ensuring outstanding service and helping to improve the core product.

Requirements

• Willingness to work late EMEA hours and weekend on-call shifts
• 2-3 years technical support experience in a customer-facing role, preferably with SaaS technology
• Experience in ad tech or online marketing industry highly desirable
• Experience with JavaScript and SQL for troubleshooting
• Knowledge of databases, HTTP fundamentals, REST APIs, and web-application architecture

Responsibilities

• Make sure Smartly.io is known for best-in-class service globally
• Build technical expertise in non-Meta advertising products and provide consultative guidance
• Engage with technological challenges of large online advertisers
• Quickly resolve support and advertiser issues, including campaign performance and product bugs
• Analyze, reproduce, prioritize, and document platform bugs