7h ago
Director, SaaS Implementation & Service Delivery
Remote
โจ $180k-$250k / yearest.
full-timedirector Remotehealthcare
๐ Tech Stack
๐ผ About This Role
You'll lead the end-to-end delivery strategy and organizational performance of MediSpend's Commercial Compliance implementation function. Your core impact is ensuring on-time, on-budget implementations with improved time-to-value and operational maturity. This role offers executive ownership of project governance, resource planning, and client escalations.
๐ฏ What You'll Do
- Own implementation methodology, governance, and execution standards.
- Lead, mentor, and develop implementation team members.
- Establish and monitor delivery KPIs and reporting dashboards.
- Serve as executive escalation point for high-risk client implementations.
- Partner with Product, Engineering, Customer Success, and Sales for alignment.
๐ Requirements
- 10+ years in SaaS implementation or professional services leadership.
- 5+ years of people leadership managing managers and cross-functional teams.
- Proven success leading enterprise implementations in regulated industries.
- Bachelor's degree required; PMP or equivalent certification preferred.
โจ Nice to Have
- Knowledge of life sciences commercial compliance (CMS Open Payments, EFPIA, FMV).
- Experience with system integrations and data migrations in cloud environments.
๐ Benefits & Perks
- ๐ฐ Competitive base salary plus bonus
- ๐๏ธ Unlimited PTO including Paid Holidays and Sick Leave
- ๐ฅ Comprehensive health, dental, and vision insurance
- ๐ถ Paid Parental Leave
- ๐ Learning and Development opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Leadership Panelยท 60 min
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