7h ago

Director, SaaS Implementation & Service Delivery

Remote

โœจ $180k-$250k / yearest.

full-timedirector Remotehealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead the end-to-end delivery strategy and organizational performance of MediSpend's Commercial Compliance implementation function. Your core impact is ensuring on-time, on-budget implementations with improved time-to-value and operational maturity. This role offers executive ownership of project governance, resource planning, and client escalations.

๐ŸŽฏ What You'll Do

  • Own implementation methodology, governance, and execution standards.
  • Lead, mentor, and develop implementation team members.
  • Establish and monitor delivery KPIs and reporting dashboards.
  • Serve as executive escalation point for high-risk client implementations.
  • Partner with Product, Engineering, Customer Success, and Sales for alignment.

๐Ÿ“‹ Requirements

  • 10+ years in SaaS implementation or professional services leadership.
  • 5+ years of people leadership managing managers and cross-functional teams.
  • Proven success leading enterprise implementations in regulated industries.
  • Bachelor's degree required; PMP or equivalent certification preferred.

โœจ Nice to Have

  • Knowledge of life sciences commercial compliance (CMS Open Payments, EFPIA, FMV).
  • Experience with system integrations and data migrations in cloud environments.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive base salary plus bonus
  • ๐Ÿ–๏ธ Unlimited PTO including Paid Holidays and Sick Leave
  • ๐Ÿฅ Comprehensive health, dental, and vision insurance
  • ๐Ÿ‘ถ Paid Parental Leave
  • ๐Ÿ“š Learning and Development opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical/Leadership Panelยท 60 min
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