🛠 Tech Stack

💼 About This Role

You'll manage a team executing Natera's billing strategy, ensuring collections and patient support. Your team will exceed performance KPIs while you act as the first escalation point for patient concerns. This role offers the chance to lead in a dynamic healthcare environment.

🎯 What You'll Do

• Supervise a team of Patient Success Specialists
• Monitor and QA inbound/outbound calls, emails, and faxes
• Manage processes from insurance verification to final collection
• Develop and coach staff through training and performance management

📋 Requirements

• Bachelor's degree or equivalent in Healthcare, Marketing, or Business
• 5+ years of healthcare experience
• Knowledge of healthcare reimbursement environment and insurance billing practices
• Analytics skills to analyze payments and diagnose issues

✨ Nice to Have

• Experience with Xifin, AMD, or LIMS platforms
• Training in business administration or accountancy

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 🧬 Free genetic testing for employees and family
• 👶 Pregnancy and baby bonding leave
• 💰 401k benefits and commuter benefits
• 🤝 Generous employee referral program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 1 hour