💼 About This Role

You'll design the end-to-end onboarding experience for small businesses at Xero, turning customer insights into strategies that drive measurable commercial impact. You'll collaborate across product and go-to-market teams to integrate AI-powered solutions and improve support quality at scale.

🎯 What You'll Do

• Define end-to-end onboarding journey mapping digital and human-led touchpoints
• Identify and diagnose friction points using behavioral data and funnel analytics
• Partner with Customer Success to scale human-supported onboarding pathways
• Integrate AI-powered solutions for personalized guidance and support quality

📋 Requirements

• commercially minded approach to growth with experimentation plans
• proven ability to orchestrate go-to-market initiatives across teams
• track record of driving revenue and adoption in B2B SaaS or fintech
• confident communicator translating complex data into compelling narratives

✨ Nice to Have

• Experience building from the ground up
• Comfortable at intersection of strategy and execution

🎁 Benefits & Perks

• 💵 Variable pay: annual bonus and equity (RSU) programs
• 🏥 Comprehensive benefits: medical, dental, vision, 401k match
• 🏖️ Time off: 21 days PTO, 10 wellbeing leave, 5 Xtra leave, 1 volunteer day
• 👶 Paid parental leave
• 📅 12 paid holidays

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min