Description

You will join Robinhood's Advanced Services team to support power customers on complex topics including margin, options, and futures. Help shape the brand of a new futures product suite and assist customers with sophisticated investment strategies.

Requirements

• Active FINRA Series 7, 63, and Series 3 required
• Minimum 3 years professional trade desk experience
• Demonstrated ability to support customers in advanced trading
• Ability to break down positions in futures and options and assess risk
• Excellent interpersonal and communication skills with ability to de-escalate situations

Responsibilities

• Resolve customer issues involving options, margin, and futures using deep product expertise
• Uncover potential customer or firm risk and communicate effectively
• Use internal tools like Salesforce and Twilio to respond to customer inquiries
• Place closing trades for customers when necessary using brokerage acumen
• Research market events and discuss theoretical perspectives without providing investment advice