Description

In this role, you will manage patient balances and initiate collection calls to collect outstanding balances post-insurance processes. You'll work closely with admissions teams and handle inbound calls regarding invoices, ensuring accounts are clean and ready for self-pay collections.

Requirements

• 2+ years experience in healthcare admin, financial, insurance, billing, or customer service
• Knowledge of medical billing practices and confidentiality requirements
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Able to work hybrid 4 days/week in Nashville office and within commuting distance

Responsibilities

• Manage patient balances and ensure accounts are ready for self-pay collections
• Initiate collection calls to patients or families for outstanding balances
• Handle high volume of inbound calls regarding invoices and balances
• Arrange payments and payment plans
• Provide daily/weekly updates to leadership on collections status