🛠 Tech Stack

💼 About This Role

You'll serve as a senior technical advisor and strategic partner for complex customer deployments at Talkdesk. You'll drive product adoption and ensure long-term success through enablement and change management. This hybrid role combines deep technical guidance with customer relationship management responsibility.

🎯 What You'll Do

• Lead complex onboarding and platform optimization for enterprise accounts
• Define solution scope and technical roadmap with customers
• Build trusted relationships with senior executive stakeholders
• Own end-to-end management of technical initiatives and issue resolution

📋 Requirements

• 7–10+ years in Technical Account Management or related SaaS role
• Proven track record managing complex technical initiatives for enterprises
• Experience with APIs, CRM systems (e.g., Salesforce), and cloud platforms

✨ Nice to Have

• Financial services, healthcare, or retail industry experience
• PMP or equivalent certification

🎁 Benefits & Perks

• 🏖️ Unlimited PTO for exempt employees
• 🏥 Medical, Dental, Vision insurance
• 💰 401(k) plan with company match
• 🎉 14 paid holidays per year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/panel interview· 60 min