3h ago

IT Support Technician

Pittsburgh, PA
full-timeseniorhealthcare technology

Tech Stack

Description

You will provide end-user IT support, manage hardware and software setups, track requests via JIRA, and collaborate with various teams. This role requires onsite presence and occasional on-call duties to ensure smooth IT operations.

Requirements

  • 5+ years delivering end-user IT support services
  • Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence
  • Experience managing desktops and laptops in enterprise onsite and remote environments
  • Experience with MDM applications like Jamf and Intune
  • Ability to set up and manage video conferences using Zoom

Responsibilities

  • Deliver IT support to end-users and operations groups
  • Support remote access technology including laptop computers (Windows and MacOS), Okta, Google Suite
  • Provide exceptional end-user support for MacOS and Windows environment
  • Support mobile wireless devices such as iPhone and iPad
  • Track requests to completion with JIRA
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