3h ago
IT Support Technician
Pittsburgh, PA
full-timeseniorhealthcare technology
Tech Stack
Description
You will provide end-user IT support, manage hardware and software setups, track requests via JIRA, and collaborate with various teams. This role requires onsite presence and occasional on-call duties to ensure smooth IT operations.
Requirements
- 5+ years delivering end-user IT support services
- Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence
- Experience managing desktops and laptops in enterprise onsite and remote environments
- Experience with MDM applications like Jamf and Intune
- Ability to set up and manage video conferences using Zoom
Responsibilities
- Deliver IT support to end-users and operations groups
- Support remote access technology including laptop computers (Windows and MacOS), Okta, Google Suite
- Provide exceptional end-user support for MacOS and Windows environment
- Support mobile wireless devices such as iPhone and iPad
- Track requests to completion with JIRA
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