🛠 Tech Stack

💼 About This Role

You'll deliver high-quality customer support for WordPress, WooCommerce, and digital publishing platforms. Your core impact is solving technical issues and guiding product adoption in a remote-first, mission-driven environment.

🎯 What You'll Do

• Deliver customer support via email, live chat, and other channels.
• Troubleshoot technical issues with WordPress, WooCommerce, and plugins.
• Guide customers on platform features and best practices.
• Identify recurring pain points and recommend improvements.
• Collaborate with cross-functional teams on product enhancements.

📋 Requirements

• Hands-on experience with WordPress or WooCommerce beyond hobby use.
• Previous experience in customer support or technical support in SaaS.
• Strong technical troubleshooting and communication skills in English.
• Proven ability to work independently in a remote environment.

✨ Nice to Have

• Familiarity with AI tools or workflow automation.
• Multilingual communication skills.
• Expertise in eCommerce or leadership.

🎁 Benefits & Perks

• 🏠 Fully remote work environment.
• 💰 Competitive global salary paid in local currency.
• 🏖️ Open vacation policy for work-life balance.
• 📈 Long-term career development opportunities.
• 🌐 Exposure to open-source technologies.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Cultural fit interview· 45 min