2h ago

Manager, Global Product Support Engineering

Phoenix, Arizona
full-timeseniorsemiconductor manufacturing

Description

In this high-visibility leadership role, you will shape how ASM's ALD tools perform at scale across fabs, regions, and customers worldwide. You will drive yield optimization, tool reliability, and systemic improvement while leading global initiatives and representing ASM in customer QBRs.

Requirements

  • BS in Electromechanical, Chemical, or Systems Engineering with 16+ years experience (or MS+12, PhD+8)
  • Recognized ASM expert in wafer fabs, gas vacuum systems, RF plasma, or related areas
  • Prior experience leading small teams and engaging directly with customers
  • Strong hands-on proficiency with diagnostic tools (oscilloscopes, DVMs)
  • Formal leadership training or management certification

Responsibilities

  • Lead and standardize global support methodologies across multiple sites and shifts
  • Own complex incident investigations with cross-functional RCCA efforts
  • Support customer and internal audits to ensure tool capability excellence
  • Diagnose and resolve yield excursions with advanced DOE and ANOVA
  • Mentor and develop engineers to raise technical bar across global support teams
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