Tech Stack

Description

You will act as the primary technical administrator for the Customer Office tech stack, managing and optimizing system configurations, workflows, automations, and integrations. You'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency and improve service delivery.

Requirements

• 8+ years experience in Customer, Revenue, or Operations roles
• Hands-on experience with Gainsight, Kantata, Salesforce, or similar platforms
• Experience configuring Customer Experience platforms including workflows and reporting
• Strong understanding of end-to-end customer lifecycle and Customer Experience strategy
• Ability to translate business requirements into technical solutions

Responsibilities

• Act as primary technical administrator for Gainsight, Kantata, and related platforms
• Manage and optimize system configurations, workflows, automations, and reporting
• Design and implement end-to-end workflows across the customer lifecycle
• Drive AI and automation initiatives like predictive health scoring and intelligent triggers
• Partner with cross-functional teams to gather requirements and deliver scalable solutions