💼 About This Role

You'll build executive-level relationships with customers' IT and Engineering teams, helping them accelerate their digital journey using PagerDuty's platform. Your core impact is driving customer adoption of real-time operations and identifying risks to ensure business success. This role stands out with up to 25% travel for in-person meetings and a hybrid work model.

🎯 What You'll Do

• Build and foster executive-level trusted advisor relationships with customers.
• Guide customers on process and change management best practices.
• Proactively identify risks to customer business goals and create mitigation plans.
• Lead cross-functional post-sales team to deliver seamless customer experience.

📋 Requirements

• 8-10 years of relevant customer-facing experience.
• Proficiency in developing comprehensive business value ROI models.
• Strong understanding of IT enterprise architecture and DevOps principles.