💼 About This Role

You'll act as a trusted advisor for top eCommerce brands, driving measurable outcomes across Yotpo's platform. You'll own end-to-end customer relationships from post-onboarding through renewal, ensuring growth and retention. This role offers the chance to lead strategic QBRs with C-suite executives at a leading MarTech company.

🎯 What You'll Do

• Own customer relationships post-onboarding through renewal
• Develop success plans aligned with business goals and outcomes
• Partner with Account Managers to drive retention and expansion
• Lead strategic QBRs and executive-level conversations

📋 Requirements

• 3-5 years of CS or Account Management experience
• Experience managing complex customer relationships and engaging C-suite
• Analytical and data-driven, using insights to demonstrate business impact
• Understanding of renewal, retention, and expansion levers

✨ Nice to Have

• Experience in MarTech or eCommerce
• Project management skills with ability to coordinate multiple initiatives

🎁 Benefits & Perks

• 🏖️ Flexible Time Off (FTO) policy, sick time, paid holidays
• 💼 100% coverage of employee medical, dental, and vision premiums
• 📈 Equity options and company 401K matching
• 👶 Comprehensive paid leave for new parents and Dependent Care FSA
• 📚 Individualized career development and rewards