🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of Enterprise accounts for a leading Identity Security Platform and drive product adoption. You'll own customer relationships and business reviews to ensure realized value. You'll collaborate cross-functionally to identify at-risk accounts and drive renewals and expansions.

🎯 What You'll Do

• Manage a portfolio of Enterprise accounts as primary point of contact
• Drive onboarding, product adoption, and track customer business objectives
• Lead regular check-ins and quarterly business reviews
• Proactively identify at-risk accounts and own remediation plans

📋 Requirements

• 5+ years experience as a Customer Success Manager
• Experience managing complex, multi-divisional, multi-geographical customers
• Ability to understand business objectives and success criteria
• Competency with Salesforce and Customer Success Management platforms

✨ Nice to Have

• Knowledge of privilege access management and cybersecurity best practices
• Experience with CyberArk, BeyondTrust, or similar PAM solutions
• BA/BS degree or equivalent experience

🎁 Benefits & Perks

• 💰 Competitive compensation with bonus program
• 🏥 Healthcare insurance
• 🏖️ Time off plans and paid company holidays
• 🧓 Pension/retirement matching
• 📚 Career progression and meaningful work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min