💼 About This Role

You'll own relationships with employer accounts, driving enrollment and engagement while taking accountability for net revenue retention and renewal health. You'll translate member outcomes into quantifiable business value and orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics. This role is a commercial position requiring relationship depth, analytical rigor, and business acumen.

🎯 What You'll Do

• Manage a portfolio of employer clients to ensure retention and engagement.
• Collaborate with channel partners on strategic account relationships.
• Build and maintain account plans with renewal milestones and growth opportunities.
• Monitor client health and develop risk mitigation plans.

📋 Requirements

• 5+ years of experience in account management or customer success in digital health or SaaS.
• Experience with enterprise employer clients through channel/payer partners.
• Ability to support marketing or engagement strategies driving measurable outcomes.
• Proven track record in client retention and account growth.

✨ Nice to Have

• Experience with employers of 5,000+ employees.
• Background in healthcare or benefits.
• Ability to partner with Sales or Renewals teams.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health, dental, and vision insurance
• 📈 Equity packages
• 👶 Family building benefits
• 💻 Remote work options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min