Description

In this role, you will drive global process ideation and effectiveness strategy by leading business requirements from Operations and collaborating with cross-functional teams including Engineering, Data Science, and Product Management. You will champion data-driven decision making, identify inefficiencies, and lead the implementation of system and tool changes across Trust operations.

Requirements

• Master / Bachelor Degree in Engineering or Science (Engineering preferred)
• 10 years of experience in front office or back office operations related field
• Minimum 6 years experience in process improvement evaluating, implementing and managing tools and technologies
• Experience driving continuous process improvement to optimize workflows
• Strong data-driven analytical abilities
• Proven organizational and leadership skills
• Ability to build relationships and partner with stakeholders
• Ability to manage multiple tasks simultaneously with minimal direction
• Excellent verbal and written communication skills
• Experience implementing system designs conforming to multi-year product or technology strategy
• Experience as solutions architect or equivalent driving end to end business enablement

Responsibilities

• Lead business requirements from Ops and communicate requirements to cross-functional teams
• Collaborate with Product Management, Engineering, Data Science, Data Analytics, and Shared Services to drive alignment on business goals
• Facilitate identification of inefficiencies and opportunities for innovation from an operational standpoint
• Serve as Subject Matter Expertise on Technical Tools and Processes for Ops across Trust domains
• Lead tools and technical system and design changes across operational lines
• Drive cross-functional project teams to ensure initiative goals are on budget and on schedule
• Lead, manage and facilitate delivery, implementation and adoption of initiatives/programs
• Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology
• Lead Performance Analysis by establishing KPIs and leveraging data to measure success