🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of hospitality SaaS customers, ensuring they achieve desired outcomes and drive product adoption. You'll collaborate with sales to identify cross-sell opportunities and influence the product roadmap. This fully remote role offers equity and a supportive team culture.

🎯 What You'll Do

• Manage a growing portfolio of customers in your territory.
• Assist in developing and evolving the Customer Success department.
• Collect and analyze customer success metrics and data.
• Engage with customers on their Account Plan and journey.
• Oversee the onboarding pipeline to ensure timely go-live.

📋 Requirements

• 2+ years in customer-facing roles, preferably hospitality SaaS.
• Knowledge of the hospitality industry (hotels, restaurants, casinos).
• Ability to build relationships at all organizational levels.
• Excellent presentation skills with experience presenting to C-Level.

✨ Nice to Have

• Knowledge of Avero platform and Salesforce/CRM.
• Experience working with internal partners to drive projects.

🎁 Benefits & Perks

• 🏥 Health, Dental, Vision insurance
• 🏖️ Remote work
• 💰 401k and Company Match
• 👶 Parental Leave
• 📈 Equity in the company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour

🚩 Heads Up

• May require work outside normal hours due to global nature