Description

You will support individual Rosetta Stone language learners with subscription, billing, and technical issues. You'll collaborate with cross-functional teams to resolve customer problems and maintain detailed records in CRM systems.

Requirements

• Bachelor's Degree
• 1+ years in a customer-facing corporate role
• Strong written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Detail-oriented with ability to prioritize tasks

Responsibilities

• Deliver exceptional service and technical support to customers
• Develop and maintain in-depth product expertise
• Analyze, diagnose, and troubleshoot technical support requests
• Communicate key product features and solutions via email and phone
• Collaborate with Product, Engineering, and Account Management teams