💼 About This Role

You'll drive customer activation and retention for a portfolio of built-world companies using Sitemate's software. Your core impact is guiding customers through onboarding and helping them embed products into real workflows. This role stands out for its early-career focus and collaboration with Sales, Product, and Support.

🎯 What You'll Do

• Own a portfolio of SMB customers post-sale
• Guide customers through onboarding and value realization
• Collaborate with Sales, Support, and Product teams
• Monitor account health and reduce churn risk

📋 Requirements

• Customer success or account management experience
• Tech industry background
• Strong communication and problem-solving skills

✨ Nice to Have

• Experience with construction or industrial software
• Familiarity with CRM tools

🎁 Benefits & Perks

• 💵 Competitive remuneration plus equity options
• 🏖️ 20 days paid annual leave plus sick and carers leave
• 👶 16 weeks parental leave for primary carers
• 💻 Laptop and home office setup budget
• 🌍 Flexible work remote/hybrid and global work-from-anywhere

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min