🛠 Tech Stack

💼 About This Role

You'll provide technical support to runners using the Runna app, troubleshooting issues and guiding users to achieve their goals. As part of a fast-growing team backed by Strava, you'll help shape the gold standard of customer experience in the fitness industry.

🎯 What You'll Do

• Answer technical queries via Intercom in-app chat platform.
• Guide users to get the most out of the Runna app.
• Escalate complex issues to Product and Tech teams.
• Support frontline teams with technical expertise.

📋 Requirements

• Customer-facing experience in support or technical assistance.
• Strong written communication skills for user interactions.
• Attention to detail and ability to manage multiple tasks.
• Problem-solving mindset with proactive improvement suggestions.

✨ Nice to Have

• Experience with Intercom, Jira, Slack, Notion, or Google Workspace.
• Basic coding knowledge.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid model – 3 days in-office per week.
• 🏝️ 25 days holiday plus bank holidays.
• 📱 Free Runna & Strava subscriptions for you and 3 friends.
• 🧘 Headspace membership included.
• 💸 Annual gear/events/gym budget.

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Introductory chat with Talent Partner· 20 min
2. 2Take Home Task + Technical Interview· 60 min
3. 3Final Interview with CX team· 30 min