2h ago

Strategic Partner Lead, Customer Success

Boston, Massachusetts, United States
full-timemid Hybridautonomous vehicles

Description

You will identify, build, and nurture strategic partnerships to drive growth and expand opportunities with key commercial partners. Acting as the 'Voice of the Customer,' you'll own relationships at all levels, shape commercial strategy, and ensure our commercial operations translate into scalable, revenue-generating reality.

Requirements

  • Bachelor's degree in Business, Engineering, or equivalent field
  • 7+ years relevant professional experience in a similar role
  • Experience with autonomous vehicles, ride-hail, robotics or mobility industries
  • Cross-functional leadership and coordination of complex projects
  • Executive presence and superb communication skills

Responsibilities

  • Own the partner relationship as primary commercial owner for critical accounts
  • Drive cross-functional alignment between Commercial and technical execution teams
  • Lead strategic collaborations including QBRs, Steering Committees, and executive briefings
  • Define success KPIs and track performance across teams
  • Support market expansion and rollout strategy for new launch markets
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