Tech Stack

Description

You will serve as the primary strategic partner guiding customers through the post-sale journey, ensuring product adoption, value realization, and long-term retention. You'll monitor health metrics, manage risks, and collaborate cross-functionally to drive successful outcomes.

Requirements

• 6+ years in Customer Success, TAM, or Technical Support in SaaS/enterprise software
• Strong technical understanding of data protection, backup/recovery, cloud data management, cybersecurity
• Excellent communication and presentation skills, able to articulate complex technical concepts
• Analytical and problem-solving skills to identify trends and develop solutions
• Proactive, customer-centric mindset, ability to work independently in fast-paced environment

Responsibilities

• Own customer lifecycle post-sale, ensure seamless transition from Sales/Implementation to ongoing Success
• Drive product activation and adoption by managing hurdles and guiding advanced feature usage
• Conduct technical health assessments and usage analysis to mitigate risks and deployment blockers
• Proactively monitor customer health, identify churn signals, and execute retention strategies
• Collaborate cross-functionally with Sales, Renewals, Product, Support, and Engineering to resolve issues