🛠 Tech Stack

💼 About This Role

You'll own end-to-end visibility of the delivery journey, identifying where and why customer experience breaks down. You'll apply a structural problem-solving mindset to delivery performance issues, driving measurable improvements. This role focuses on root cause analysis and systemic solutions to eliminate recurring delivery failures.

🎯 What You'll Do

• Own end-to-end visibility of the delivery journey.
• Deep-dive into operational and performance data to uncover root causes.
• Define and drive improvement initiatives to prevent recurring issues.
• Engage with carriers as a problem-solving partner.

📋 Requirements

• 3+ years in analytics, operations, or logistics.
• Proficient in SQL (BigQuery).
• Proficient in Excel/Google Sheets.
• Fluent in English.

✨ Nice to Have

• Familiar with international trade requirements.
• Experience in logistics.
• Worked in international e-commerce logistics.

🎁 Benefits & Perks

• 🏥 Health insurance for the whole family.
• 🏖️ Extra days off and sabbatical program.
• 📚 Free access to Udemy training.
• 💱 Flexible benefits program.