🛠 Tech Stack

💼 About This Role

You'll troubleshoot complex Kubernetes and vCluster issues via Slack and ticketing, taking ownership of customer problems and working closely with engineering. You'll help shape support practices as we grow and document solutions for our knowledge base. This role is ideal for a naturally curious engineer who thrives in a small, autonomous team.

🎯 What You'll Do

• Troubleshoot Kubernetes and vCluster environments to root cause
• Provide conversational support via Slack and ticketing system
• Collaborate with engineering on escalations and product improvements
• Document common issues and solutions for knowledge base

📋 Requirements

• 2-3 years hands-on Kubernetes in production
• Strong Linux/Unix system administration skills
• Excellent written communication for explaining technical issues
• Ability to work independently and manage multiple issues

✨ Nice to Have

• Virtual cluster or multi-tenancy experience
• Cloud platform knowledge (AWS/GCP/Azure)
• Scripting skills (Bash, Python)

🎁 Benefits & Perks

• 💰 Competitive Salary including equity
• 🏥 Platinum-Level Insurance: health, dental, vision, life
• 🕒 Flexible Working Schedule – results over hours
• 🌍 Workplace Flexibility – remote-first and adaptable

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Team Fit Interview· 45 min