22h ago
Client Operations Manager
New York, New York, United States; Princeton, New Jersey, United States; Remote - US
$78.3k-$103.7k / year
full-timemid Hybridhealthcare
๐ Tech Stack
๐ผ About This Role
You'll own the day-to-day operations for strategic partner programs at Noom Health, serving as the primary client-facing point of contact. Your work ensures seamless partner launches and ongoing management, directly impacting population health at scale. You'll build scalable processes and drive key strategic initiatives.
๐ฏ What You'll Do
- Manage end-to-end partner onboarding and implementation tracking.
- Serve as primary operational contact for strategic and channel partners.
- Drive key strategic initiatives to optimize operational stack.
- Coordinate issue resolution across partners and internal teams.
๐ Requirements
- 4+ years in client operations, implementation, or revenue operations in healthcare or health tech.
- Strong client-facing experience with external partners and health plan stakeholders.
- Hands-on experience with API workflows, eligibility file operations, and data integrations.
- Proven project management experience including UAT cycles and go-live timelines.
โจ Nice to Have
- Familiarity with claims billing concepts (CPT codes, denials management, RCM).
- Experience with tools such as Salesforce, SFTP platforms, Asana, Jira, Excel, Looker.
๐ Benefits & Perks
- ๐ฐ Discretionary performance-based bonus
- ๐ Stock awards
- ๐ฅ Healthcare, disability, retirement benefits
- ๐๏ธ Paid holidays and paid leave
- ๐ง Wellness programs
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Operations Interviewยท 60 min
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