🛠 Tech Stack

💼 About This Role

You'll architect and scale end-to-end member transition programs across multiple markets, owning service delivery and KPI outcomes. You'll lead a globally distributed team and drive operational strategy with product and engineering to embed AI into operations.

🎯 What You'll Do

• Design and scale member transition programs across markets
• Own service delivery, quality control, and KPI outcomes
• Build and evolve SOPs for operational excellence
• Manage dashboards for program performance visibility

📋 Requirements

• Deep experience designing operations in tech-enabled environments
• Fluency in systems thinking and data analytics (SQL, Looker, Tableau)
• Leadership in ambiguous, high-growth settings
• Customer-centric mindset with operational focus

✨ Nice to Have

• Spanish fluency
• Experience partnering with Product & Engineering teams
• Property management or logistics experience

🎁 Benefits & Perks

• 🏠 Homeownership opportunities for employees
• 🤖 AI-first culture with cutting-edge tools
• 🌍 Global team collaboration across time zones
• 📊 Data-driven decision making with dashboards