🛠 Tech Stack

💼 About This Role

You'll provide operational and technical support to legal specialists managing incoming law enforcement requests for data, ensuring requests flow smoothly through internal systems. You'll troubleshoot issues and act as the first line of support distinguishing system-related problems from procedural issues. This role offers the chance to contribute to process improvements and partner with product managers on future requirements.

🎯 What You'll Do

• Maintain and monitor request workflows in case management systems.
• Troubleshoot system issues and escalate as needed.
• Document common issues and contribute to process improvements.
• Assist in preparing summaries, reports, and metrics.

📋 Requirements

• 3–5 years in operations, system support, or legal/administrative support.
• Proficiency with workflow/case management tools.
• Ability to differentiate system errors from process gaps.
• Experience handling sensitive or confidential information.

✨ Nice to Have

• Familiarity with legal processes, privacy, or compliance regulations.
• Experience with data privacy regulations.

🎁 Benefits & Perks

• 🏥 Full coverage medical, dental, and vision insurance
• 🏖️ Generous PTO and 15 company-wide holidays
• 💰 401k with company contribution
• 👶 Paid parental leave
• 🌍 Globally diverse inclusive culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min