🛠 Tech Stack

💼 About This Role

You'll join a globally distributed team delivering enterprise-grade WordPress solutions to top brands. You'll serve as a key escalation point for complex technical challenges, investigating and resolving advanced support issues. This role offers strong career growth in a collaborative, open-source-driven environment.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls.
• Investigate and resolve complex issues with WordPress, plugins, APIs, and infrastructure.
• Perform in-depth debugging using logs, monitoring tools, and code analysis.
• Provide technical guidance on best practices, scalability, and caching.
• Build and maintain internal knowledge resources and troubleshooting docs.

📋 Requirements

• Strong hands-on experience with WordPress, themes, plugins, hooks, WP-CLI.
• Proficiency in PHP, JavaScript, HTML, and CSS debugging.
• Experience in customer-facing technical support or enterprise environments.
• Understanding of web technologies including REST APIs, HTTP, DNS, Git.

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, reverse proxies, or enterprise WordPress hosting.
• Knowledge of debugging tools like New Relic or Kibana.

🎁 Benefits & Perks

• 🏠 Fully remote work
• 💰 Competitive salary with local currency payment
• 🏖️ Open vacation policy
• 📚 Continuous learning opportunities
• 🚀 Career advancement across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min

🚩 Heads Up

• Requires US residency and American citizenship but role is remote in UK - location mismatch
• Mentions on-call rotations and weekend shifts without specific compensation