💼 About This Role

You'll lead customer experience strategies for eCommerce clients at VML Enterprise Solutions. You'll drive business growth through strategic account management and cross-functional collaboration with UX, content, and analytics teams. This role offers a chance to work with global blue-chip brands and shape CX innovation.

🎯 What You'll Do

• Devise and execute customer experience strategies for multiple clients
• Manage resourcing, timelines, budgets, and client relationships
• Lead cross-functional teams to deliver projects on time and on budget
• Identify growth opportunities and contribute to pitch-winning proposals

📋 Requirements

• Experience managing CX projects and collaborating with UX/UI and content teams
• Proven experience developing client account plans and strategies
• Strong project management skills with commercial awareness
• Excellent communication and stakeholder management abilities

✨ Nice to Have

• Experience working in an agency or consultancy
• Prior eCommerce experience
• Line management experience

🎁 Benefits & Perks

• 💰 Discretionary bonus scheme
• 📚 Training opportunities
• 🏥 Private medical insurance
• 🏖️ Flexible holidays (buy/sell)
• 👪 Family-friendly policies