🛠 Tech Stack

💼 About This Role

You'll join our Customer Support team to diagnose and resolve complex technical issues for a global cybersecurity leader. You'll handle escalations from Japanese customers and contribute to process improvement. This role offers exposure to advanced security technologies and collaboration with a global team.

🎯 What You'll Do

• Handle complex technical issues and escalations from Japanese customers via phone, case system, and chat.
• Provide advanced troubleshooting via log analysis, system diagnostics, and network configurations.
• Reproduce customer issues in lab environments and validate solutions.
• Mentor inquiries from Japanese customers and contribute to knowledge base updates.

📋 Requirements

• Bachelor's degree in computer science or equivalent experience.
• 4+ years of experience in customer support of technical software products.
• Strong knowledge of Windows and Windows Server.
• Basic knowledge of networking concepts.

✨ Nice to Have

• Experience with Linux.
• Familiarity with scripting languages (bash, PowerShell, Python).
• Knowledge of DevOps tools (Docker, Kubernetes, CI/CD).

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work
• 💻 Cutting-edge cybersecurity tools
• 🌍 Global team collaboration
• 📚 Training and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Role is Tier 1&2 but requires 4+ years experience
• Hybrid role listed as Tier 1&2 may indicate understaffing