🛠 Tech Stack

💼 About This Role

You'll serve as the primary partner for guiding customers through successful adoption and measurable value realization. You'll help customers understand business goals and drive outcomes using the platform. This role offers a chance to work with independent healthcare practices using an all-in-one EHR+ platform.

🎯 What You'll Do

• Manage and retain a book of customers across designated product areas
• Drive proactive outreach focused on adoption, retention, and risk identification
• Deliver personalized recommendations enabling full product utilization
• Meet or exceed quarterly ARR retention and expansion quota targets

📋 Requirements

• 1–3 years experience managing customer relationships or implementing solutions
• Ability to follow structured processes and drive repeatable outcomes
• Strong communication skills with ability to build rapport
• Demonstrated ability to learn new technologies quickly

✨ Nice to Have

• Experience in healthcare or EHR software
• Data-informed environment experience

🎁 Benefits & Perks

• 💻 Work from home basics with Dell discount
• 🏋️ Gympass for health and fitness
• 🧠 Telus Employee Assistance Program for mental health resources
• 💰 Competitive compensation with pay transparency

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min