🛠 Tech Stack

💼 About This Role

You'll provide on-site and remote IT support for a leading global entertainment company, handling AV systems, user requests, and ticketing. You'll collaborate with senior analysts to resolve technical issues and ensure quality service. This role offers room to grow in a collaborative environment.

🎯 What You'll Do

• Provide support for on-site AV systems including Zoom Rooms
• Field incoming help requests via telephone and email
• Document and track help desk requests through resolution
• Test fixes and perform post-resolution follow-ups

📋 Requirements

• 2+ years of IT experience
• Knowledge of Windows 10, MacOS, and Office 365
• Basic working knowledge of Active Directory, Android, iOS
• Proven troubleshooting methodology

✨ Nice to Have

• Industry certifications
• Familiarity with ticketing systems
• Knowledge of antivirus, backups, and virtualization

🎁 Benefits & Perks

• 🏖️ Work at a leading global entertainment company
• 📈 Access to tools and leadership
• 💡 Opportunity to do best work of your career
• 🌍 Inclusive and diverse company culture
• 🤝 Collaborative environment with room to grow

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Technical Assessment· 1 hour
4. 4Offer