🛠 Tech Stack

💼 About This Role

You'll partner with high-value enterprise clients to drive adoption, retention, and measurable business outcomes in a fast-growing SaaS environment. Acting as a trusted advisor, you'll lead business reviews, identify expansion opportunities, and strengthen customer advocacy across sales, product, and customer success functions.

🎯 What You'll Do

• Build relationships with strategic enterprise customers as a trusted advisor.
• Develop customized success strategies aligned with customer business goals.
• Lead impactful business reviews and executive presentations.
• Drive engagement by identifying growth and platform adoption opportunities.
• Collaborate with sales, product, marketing, and research teams.

📋 Requirements

• 5+ years in customer success or strategic account management in B2B SaaS.
• Proven success managing enterprise accounts with strong retention and growth.
• Experience engaging C-level executives and senior stakeholders.
• Proficiency in CRM platforms like Gainsight, Salesforce, or ChurnZero.

✨ Nice to Have

• Knowledge of user research methodologies or UX practices.
• Experience with product strategy or consulting background.

🎁 Benefits & Perks

• 💰 Competitive base salary with commission and equity.
• 🏥 Comprehensive medical, dental, and vision insurance with employer-paid coverage.
• 🏖️ Flexible PTO and work schedule.
• 💻 $1,500 remote work setup allowance and company MacBook.
• 🧘 Monthly wellness and lifestyle allowance.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min