🛠 Tech Stack

💼 About This Role

You'll support customers deploying and troubleshooting BeyondTrust's cybersecurity SaaS portfolio. Your core impact is resolving incidents and acting as a liaison to Engineering and Sales. This role offers the chance to work with enterprise security products and be part of a culture of flexibility and continual learning.

🎯 What You'll Do

• Manage customer communication and expectations via phone, email, and chat
• Troubleshoot and debug customer problems
• Transition product issues to Engineering and track status
• Participate in on-call rotation for assigned product team

📋 Requirements

• 5 years in enterprise software customer support or IT support
• Proficient knowledge of Windows Server
• Knowledge of Active Directory and GPO
• Understanding of network topology and tools

✨ Nice to Have

• Bachelor's degree in a related technical field
• Knowledge of AV/Firewall rules and policies
• Experience with virtualization and security software

🎁 Benefits & Perks

• 🏖️ Flexible work culture
• 📚 Continual learning opportunities
• 🤝 Supportive team environment
• 🌍 Diverse and inclusive workplace

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min