🛠 Tech Stack

💼 About This Role

You'll own and grow a small portfolio of Hiya's most strategic UK customers, driving adoption and leading complex programs. Your core impact is delivering measurable value and unlocking multi-million dollar growth within high-value telecom accounts. This role sits at a critical point of growth, with several major customers launching and scaling rapidly.

🎯 What You'll Do

• Own retention, growth, and outcomes for 2 largest UK accounts
• Build and execute multi-year strategic customer initiatives
• Drive engagement, adoption, and value from product capabilities
• Lead end-to-end delivery and complex programs through to production
• Identify and support upsell, cross-sell, and new use case opportunities

📋 Requirements

• 5+ years in Customer Success, Strategic Accounts, or similar in SaaS
• Experience managing large enterprise customers with 7-figure ARR
• Strong track record across full post-sales lifecycle
• Comfortable in technical environments (APIs, integrations, pilots/POCs)

✨ Nice to Have

• Experience in telecommunications or regulated enterprise environments
• Background in voice technology, network security, or AI-driven products

🎁 Benefits & Perks

• 🏖️ 25 days holiday plus bank holidays
• 🏥 Private medical, dental, and vision (Vitality)
• 📚 $1,000 annual professional development budget
• 🍽️ Lunch 3x per week (Deliveroo)
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Initial Screen· 30 min
2. 2Hiring Manager Screen· 45 min
3. 3Take Home Working Assignment· 2-3 hours
4. 4Assignment-Based Interview Loop· 3 hours
5. 5Future Hiya Value Interview· 45 min