💼 About This Role

You'll provide high-quality support to players in a fast-paced crypto sportsbook environment, resolving issues with bets, deposits, and withdrawals. You'll help maintain high service standards and ensure compliance with gaming regulations. This role offers a unique opportunity to work in a crypto-enabled gaming startup.

🎯 What You'll Do

• Resolve casino and sportsbook customer issues quickly.
• Troubleshoot deposits, withdrawals, and bet settlements.
• Assist players with bet types and settlement rules.
• Monitor and respond to risk alerts and irregularities.

📋 Requirements

• 5+ years experience with online casinos and sportsbooks.
• Understanding of bet types and settlement logic.
• Comfortable with crypto payments and blockchain explorers.
• Strong problem-solving and attention to detail.

✨ Nice to Have

• Previous customer support or community-facing experience.
• Experience with high-volume sporting events.
• Familiarity with internal tools and SOPs.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive salary (estimated)
• 🚀 Startup culture with growth opportunities
• 🎮 Web3 gaming experience

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min