Description

You'll act as the primary day-to-day partner for tech clients, building and implementing AI technology for marketing automation. You'll bridge client and internal teams to ensure smooth project delivery and a high-quality client experience.

Requirements

• Deep understanding of technology and AI in account management workflows
• Solid client project management and SLA management experience
• Strong client communication and feedback tracking skills
• Knowledge of Monks products and services or ability to quickly acquire it
• Ability to identify upsell opportunities and support retention strategies

Responsibilities

• Drive day-to-day client deliverables ensuring SLA adherence
• Liaise between client and internal PMO and maker teams for on-time delivery
• Manage client experience, track feedback and approvals
• Address client concerns independently and propose solutions
• Translate client priorities into briefs leveraging Monks products and services