💼 About This Role

You'll handle telephone requests and back-office tasks in the Member Service Center, processing transactions and providing support. You'll ensure excellent member service by resolving issues and cross-selling products.

🎯 What You'll Do

• Answer phone calls within performance guidelines.
• Complete telephone transactions accurately.
• Disseminate lending and membership information.
• Research and resolve member problems.

📋 Requirements

• Knowledge of office methods and practices.
• Skill in Windows PC operation.
• Typing speed of 40 wpm.
• Ability to cross-sell products and services.

✨ Nice to Have

• Experience in a credit union or financial institution.
• Bilingual skills.

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 📈 Retirement Plans
• 🏥 Health Insurance
• 🎓 Tuition Reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 15 min
2. 2In-Person Interview· 30 min
3. 3Offer· 24 hours