🛠 Tech Stack

💼 About This Role

You'll partner with SimplePractice's biller customers to drive long-term outcomes through executive alignment and strategic planning. You'll own the post-sale experience for high-impact accounts, focusing on retention, strategic adoption, and value realization. This role requires deep expertise in healthcare technology and strong executive presence.

🎯 What You'll Do

• Serve as primary strategic partner for valuable customers
• Develop multi-quarter account strategies aligned to executive objectives
• Lead executive business reviews and strategic planning
• Proactively manage renewal exposure and risk mitigation

📋 Requirements

• 6+ years in Customer Success or Account Management managing enterprise accounts
• Deep experience in health tech, EHRs, insurance or healthcare SaaS
• Experience with technology platforms like Notion, Slack, Gong, ChurnZero
• Proven executive presence and ability to influence senior stakeholders

✨ Nice to Have

• Empathetic and customer-focused
• Proactive, organized, and accountable
• Comfortable balancing structure with ambiguity

🎁 Benefits & Perks

• 🏖️ Flexible Time Off (FTO), wellbeing days, paid holidays, summer Fridays
• 🏥 Medical, dental, vision, life disability insurance
• 💰 401(k) plan with company match
• 👶 Paid parental leave and Backup Care
• 📚 Tuition reimbursement and Employee Resource Groups

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min