💼 About This Role

You'll be the first point of contact for Lightspeed's hospitality customers, providing multi-language support via phone, chat, and email. You'll investigate, troubleshoot, and resolve issues, collaborating with global teams to ensure gold-class service.

🎯 What You'll Do

• Provide first-line support via phone, chat, and email
• Troubleshoot and resolve hardware and software issues
• Document and track customer interactions in support platforms
• Escalate product bugs to Quality Assurance team

📋 Requirements

• Customer service experience or technical support
• German and English verbal and written communication skills
• Basic experience with iOS, Android, OSX, Windows

✨ Nice to Have

• Experience with Phone, Email, Ticketing, Live Chat platforms
• Hospitality industry knowledge
• SaaS product support experience

🎁 Benefits & Perks

• 🏖️ Unlimited Annual Leave
• 💪 €400 annually towards Health and Wellbeing
• 🦷 Dental cover
• 🏥 Private healthcare
• 👓 Optical cover

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min